Data Conversion

PhaseWare, Inc. has a new feature that will directly impact both ROI and customer satisfaction. It is a new, higher functioning method of giving your customers access to the right information at the right time while deflecting calls and incident submissions.

Customer-centric companies endeavor to discover what their customers want, need, appreciate in a product. An excellent tool for gaining this insight is the forum application found in many self service center software solutions.

A richly featured, flexible, and easily used Self Service Center can reduce operating expenses and create a branded, satisfying customer experience. It all comes down to offering your customers an efficient, always available, and useful online portal to answer routine questions, troubleshoot problems, and connect with other users of your products.

Knowledge base searchable by natural language? Check. Ability to offer Downloads online? Check. Online forums for customer interaction? Check. Access to e-mail distribution lists, FAQs, announcements, incident status? Check, check, check, and check!