Data Conversion

I had a challenge last week with our cellular provider. We were porting a line in from a pre-paid plan. Our first phone call resulted in a, "I don't know how that is done but I will find out." I was bounced around to various departments until someone

"Our policy states that you must be terminally ill or have moved outside a coverage area to get out of your contract." Oh no you din't. You didn't say "our policy states." Don't you know who I am?